MANAGED HELP DESK
GCFA operates a professional, fully staffed Help Desk, and our Technical Analysts are specialized and certified to work on many different products, including Cisco, Dell, and Mac products among others. We use a well-respected industry ticketing system that allows our Help Desk to immediately receive notification of any outstanding issues, while still providing high levels of customer service.
- Tier 1 Helpdesk Support via a Direct 1-800 number
- Ticket submission with the 1-800 number or email
- Help Desk hours 7:30am - 5:30pm Monday- Friday CST
- 24/7 On Call Support Provided
- Remote Access Help
- Endpoint Management with Antivirus and Operating System Updating
- Management Reporting
- Limited Onsite Computer Support
To learn more about this and other services, please contact GCFA Connectional Relations at (866) 367-4232 or ConnectionalRelations@gcfa.org
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