MANAGED HELP DESK

GCFA operates a professional, fully staffed Help Desk, and our Technical Analysts are specialized and certified to work on many different products, including Cisco, Dell, and Mac products among others. We use a well-respected industry ticketing system that allows our Help Desk to immediately receive notification of any outstanding issues, while still providing high levels of customer service. 

Features include:                               

  • Tier 1 Helpdesk Support via a Direct 1-800 number                                     
  • Ticket submission with the 1-800 number or email                                   
  • Help Desk hours 7:30am - 5:30pm Monday- Friday CST                               
  • 24/7 On Call Support Provided 
  • Remote Access Help
  • Endpoint Management with Antivirus and Operating System Updating
  • Management Reporting
  • Limited Onsite Computer Support

To learn more about this and other services, please contact GCFA Connectional Relations at (866) 367-4232 or connectionalrelations@gcfa.org

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