GCFA operates a professional, fully staffed Help Desk that is accessible 24 hours a day, 7 days a week. Our specialized, certified technical analysts work on many different products, including Cisco, Dell, and Apple devices. We utilize a well-respected industry user portal that allows our Help Desk to immediately receive notification of any outstanding issues, while still providing high levels of customer service.

Features include:

• Tier 1 Helpdesk Support via a Direct 1-800 number
• Ticketing system submission with the 1-800 number or email
• Help Desk regular hours 7:30am - 5:30pm Monday- Friday CST
• 24/7 On Call Emergency Support Provided
• Remote Access Help
• Endpoint Management with Antivirus and Operating System Updating
• Management Reporting to Help with Future Decisions About IT Purchases
• Limited On-Site Computer Support

To learn more about this and other services, please contact the GCFA Connectional Relations team at (866) 367-4232 or ConnectionalRelations@gcfa.org

CLICK HERE for a downloadable data sheet.