MANAGED HELP DESK
GCFA operates a professional, fully staffed Help Desk that is accessible 24 hours a day, 7 days a week. Our specialized, certified technical analysts work on many different products, including Cisco, Dell, and Apple devices. We utilize a well-respected industry user portal that allows our Help Desk to immediately receive notification of any outstanding issues, while still providing high levels of customer service.
- Tier 1 Helpdesk Support via a Direct 1-800 number
- Ticketing system submission with the 1-800 number or email
- Help Desk regular hours 7:30am - 5:30pm Monday- Friday CST
- 24/7 On Call Emergency Support Provided
- Remote Access Help
- Endpoint Management with Antivirus and Operating System Updating
- Management Reporting to Help with Future Decisions About IT Purchases
- Limited On-Site Computer Support
To learn more about this and other services, please contact the GCFA Connectional Relations team at (866) 367-4232 or ConnectionalRelations@gcfa.org
CLICK HERE for a downloadable data sheet.